Privacy Policy

Introduction and Scope

This Privacy Policy applies to all personal information collected by CyberCloudSafe through our websites, products, and services (collectively, the "Services"). It covers information from individual users and business clients. By using our Services, you agree to the collection and use of your personal information in accordance with this policy. If you do not agree, please discontinue use of our Services. We may update this Privacy Policy from time to time, and the latest version will be posted on our website with the effective date.

What Personal Information We Collect

Personal Information: In this policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include, but are not limited to:

• Identity and Contact Details: Name, business or personal email address, postal address, phone number, employer or organisation, and job title or role.
• Account Information: If you create an account with us, login credentials and any information you provide in that context.
• Payment Information: For purchases of our products or services, we (or our payment processors) collect payment details such as credit card numbers or billing information.
• Usage Data: Information on how you use our website and services, such as the pages or product features you access, the time and date of your visits, the IP address of your device, browser type, device identifiers, and other technical information.
• Service Data: If you use our cybersecurity products or services, we might collect data related to that usage as needed to provide and improve the service.
• Communication Data: Records of our communications with you, such as support requests, emails, or chat logs.
• Sensitive Information: We generally do not seek to collect "sensitive information" and we will only do so with your consent or if required by law.

How We Collect Personal Information

We collect personal information in several ways:

• Directly from You: Most information is provided directly by you when you register an account, fill out forms, subscribe to newsletters, purchase products, or communicate with our team.
• Through Our Website and Cookies: When you use our website, we use cookies and similar technologies to automatically collect certain technical data.
• Third-Party Sources: We may receive personal information from third parties in some cases, such as when your employer provides your details for corporate accounts.
• Through Our Products/Services: If you use our cybersecurity products or services, those products may collect certain data as part of their functionality.

Why We Collect and How We Use Personal Information

CyberCloudSafe collects and uses personal information for purposes reasonably necessary to carry out our business and provide our Services to you. The primary purposes include:

• Providing and Improving Services: To set up and administer your account, verify your identity, and enable you to use our cybersecurity products and services.
• Customer Support and Communications: To communicate with you about your use of the Services and provide customer care.
• Marketing and Newsletter Communications: With your consent, we may send you promotional materials about new products, special offers, or other information.
• Security and Fraud Prevention: As a cybersecurity company, maintaining security is paramount. We may process personal information to monitor for and prevent fraud and cyber attacks.
• Compliance with Legal Obligations: We will use or disclose your information when required to do so by law or lawful request.

Your Rights and Choices

Under Australian law, you have certain rights with respect to your personal information held by us:

• Access: You are entitled to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any incorrect, incomplete, or out-of-date information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Complaints: You have the right to make a complaint if you believe we have not handled your personal information in accordance with this Privacy Policy.

Contact Us (Privacy Enquiries and Complaints)

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: